Refund policy

ONLY USA COSTUMERS: 

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow inStora 5 - 7 business days from the day we receive the returned package to process.
• inStora will email you after return has been processed to confirm what has been done.

• To start a return, you can contact us at instora.info@gmail.com.

   Unfortunately, we cannot accept returns on sale items or gift cards.

  Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at instora.info@gmail.com.